Privacy Policy

Last Updated: August 17, 2026

1. Information We Collect

1.1 Information You Provide Directly

When you create an account, register for a course, or interact with our Site, we may collect the following personal information:

• Account Information: First name, last name, email address, and password (stored as a secure hash — we never store your plain-text password).
• Profile Information: Date of birth, mailing address (street address, city, state, ZIP code), driver's license number, and driver's license state.
• Course Registration Information: Citation county, citation court, citation number, certificate due date, and attendance reason (as required by your state).
• Payment Information: Billing name and billing email address. Your credit or debit card details are collected and processed directly by our PCI-compliant third-party payment processor — we never see or store your full card number.
• Contact Form Submissions: Name, email address, category, and message content when you contact us.
• Mail Request Information: Recipient name and mailing address when you request physical delivery of certificates or state forms.

1.2 Information Collected Automatically

When you access our Site, we automatically collect certain technical information:

• Device & Browser Information: IP address, browser type, operating system, and user agent string.
• Usage Data: Pages visited, time spent on pages, and referring URLs.
• Analytics Data: We use Google Analytics to collect anonymized usage data such as page views, session duration, traffic sources, and general geographic location. Google Analytics uses cookies to gather this information. You can learn more about how Google uses data at Google's Partner Sites Policy, and you can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.
• Course Progress Data: Time spent on each course module and subsection, quiz and exam scores, and module completion status.
• Session Information: Session tokens and last login timestamps for authentication and security purposes.

1.3 Information from Third-Party Services

• Bot Protection: We use third-party bot protection services to protect our forms from automated abuse. These services may collect hardware and software information (such as device and application data) for analysis. This data is used solely to determine whether you are a human user.
• Payment Processor: When you make a payment, our payment processor may share limited transaction information with us, such as the payment status, transaction ID, and the last four digits of your card.

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing Services: To create and manage your account, process course registrations, deliver course content, track your progress, administer exams, and issue completion certificates.
• Payment Processing: To process payments for courses, issue receipts, and manage billing inquiries.
• Communications: To send you account-related emails, including welcome emails, course enrollment confirmations, password reset links, course completion notifications, and responses to your inquiries.
• Customer Feedback: To communicate with you about your experience with our Services, including requesting feedback, surveys, or reviews.
• Physical Mail: To mail certificates or state-required forms to the address you provide, using a third-party mailing service.
• Security & Fraud Prevention: To verify your identity, detect and prevent fraud, protect against unauthorized access, and maintain the security of your account and our Site.
• Compliance: To comply with state regulatory requirements for driver improvement and defensive driving courses, including maintaining records as required by state law.
• Improvement: To analyze usage patterns and improve our Site, course content, and user experience.
• Legal Obligations: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Payment Processing: We share billing information with our third-party payment processor to process your payments securely.
• Bot Protection: Certain device and interaction data is shared with our bot protection service provider as part of automated abuse prevention.
• Physical Mail: If you request physical mail delivery, your mailing address and document details are shared with our third-party mailing service for fulfillment.
• Analytics (Google Analytics): We use Google Analytics to understand how visitors interact with our Site. Google Analytics collects anonymized data about your browsing behavior and may transfer this data to Google servers. Google's use of this data is governed by Google's Privacy Policy.
• Cloud Hosting: Your data is stored on secure cloud infrastructure managed by our hosting provider.
• Communications, Surveys & Reviews: We may share personal information with vendors and other service providers that perform services on our behalf, including communications, customer support, customer relationship management, surveys, and customer feedback or review services. This may include limited information such as your name, email address, and transaction or course reference information so a review invitation can be sent on our behalf.
• State Regulatory Bodies: We may share course completion records with state agencies or courts as required by state driver improvement program regulations.
• Legal Requirements: We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Cookies & Tracking Technologies

We use strictly necessary cookies required for the Site to function, as well as analytics cookies through Google Analytics to help us understand how visitors use our Site. We do not use advertising cookies. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on. Other third-party services integrated into our Site (such as bot protection) may also set their own cookies as part of their processes; please refer to their respective cookie policies for details.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption in Transit: All data transmitted between your browser and our servers is encrypted using HTTPS/TLS.
• Password Security: Passwords are securely hashed and are never stored in plain text.
• Secure Authentication: Authentication tokens are stored in HttpOnly, Secure, SameSite cookies to prevent cross-site attacks.
• PCI Compliance: Credit card data is handled exclusively by our PCI-compliant payment processor and never touches our servers.
• Bot Protection: All forms are protected by automated abuse prevention services.
• Infrastructure: Our application is hosted on secure cloud infrastructure with managed database security, connection pooling, and automated backups.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained for as long as your account is active. You may request account deletion at any time.
• Course Records: Course completion records, exam results, and certificates may be retained indefinitely to comply with state regulatory requirements and to allow you to access your certificates.
• Payment Records: Transaction records are retained as required by tax and financial regulations.
• Course Progress Data: Timing and progress data is retained for the duration of your course enrollment.
• Password Reset Tokens: Reset tokens expire automatically and are cleared upon use.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You can view your personal information on your Profile page at any time.
• Correction: You can update your personal information through your Profile page.
• Deletion: You may request deletion of your account and personal data by contacting us at [email protected]. Note that we may retain certain information as required by law or for legitimate business purposes (e.g., course completion records required by state regulations).
• Data Portability: You may request a copy of your personal data in a portable format.
• Opt-Out of Communications: You may opt out of non-essential emails by contacting us. Note that you cannot opt out of transactional emails related to your account or course enrollment.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose.
• The right to request deletion of your personal information.
• The right to opt out of the sale of personal information. We do not sell your personal information.
• The right to non-discrimination for exercising your CCPA rights.

To exercise your CCPA rights, please contact us at [email protected].

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected] and we will promptly delete such information.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your information is handled, please contact us:

• [email protected]
• 1-844-919-3709
• 580 California St, 12th Fl, San Francisco, CA 94104